Orders & Shipping

Where can I track my order ?

Once your order has been dispatched, you will receive a confirmation email with your tracking information and estimated delivery date. If you have created an account, you can also check your order status by logging in.

Do you ship worldwide?

We currently ship to Canada, the United States, France, and select European countries. If you are located elsewhere, please contact us at maisonaurelys@gmail.com — we will do our very best to accommodate your request.

How much does shipping cost?

Shipping costs are calculated at checkout based on your delivery address and the weight of your order. Customs duties or taxes applicable in your destination country are not included and remain the responsibility of the recipient.

Can I change my delivery address after placing an order?

Once an order has been placed, we are unfortunately unable to modify the delivery address. Please double-check your details carefully before confirming. If you notice an error immediately after ordering, contact us at maisonaurelys@gmail.com as quickly as possible and we will do our best to help.

Retunrs & Refunds

Do you offer returns?

Yes. We accept returns within 14 days of delivery, provided the item is unused and in its original packaging. Please note that made-to-order pieces are not eligible for return. To initiate a return, contact us at maisonaurelys@gmail.com.

My order arrived damaged. What should I do?

We are so sorry to hear this. Please notify us within 24 hours of receiving your order by emailing maisonaurelys@gmail.com. Include your order number and photographs of the damage, and we will arrange a replacement or refund as quickly as possible.

How long does a refund take?

Once your return has been received and approved, your refund will be processed within 5–14 business days to your original payment method. Depending on your bank, it may take a few additional days to appear on your statement.

Can my order be gift wrapped?

Every order from Maison Aurelys & Co. is packaged with care. If you would like a personalised note or special gift presentation, please mention it in your order notes or contact us at maisonaurelys@gmail.com before placing your order.

Products & Collection

Are the pieces truly handmade?

Yes - every piece in the Lumière Sauvage collection is handcrafted by the skilled potters of Atelier Make in Montreal. Because each object is made by hand, slight variations in shape, texture, and finish are part of what makes each piece unique.

Can I place a custom order?

We occasionally accept custom requests for our collection pieces. Please contact us at maisonaurelys@gmail.com to discuss your project and we will let you know what is possible.

What candles are compatible with your candleholders?

Our candleholders are designed for standard taper candles. We recommend natural beeswax or vegetable wax candles for the best aesthetic result. We will share our recommended suppliers soon.

Interior Design Services

Do you offer interior design services?

Yes. Maison Aurelys & Co. is a bespoke interior design studio working between Montreal and Paris. We take on a limited number of residential and hospitality projects each year. To discuss your project, please visit our Services page or contact us directly.

Do you offer trade discounts for interior designers?

Yes. If you are a registered interior designer or architect and would like to discuss a trade collaboration, please contact us at maisonaurelys@gmail.com with TRADE in the subject line.

Newsletter & Account

How do I subscribe to your newsletter?

You can subscribe directly on our website look for the newsletter sign-up on our homepage or in the footer. You will receive our journal, collection updates, and exclusive offers.

How do I unsubscribe?

To unsubscribe, simply click the unsubscribe link at the bottom of any newsletter. You can also contact us at maisonaurelys@gmail.com and we will remove you from our list immediately.

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track your orders, save your details for future purchases, and access your order history at any time.